UK-wide mail-in repairs · 12-month warranty

Mail-In Phone, iPad & Laptop Repairs

Not near Hythe? No problem. Post your iPhone, Samsung, iPad, MacBook, laptop or console to our award-winning repair team from anywhere in the UK. We'll repair it, test it and send it back, with a 12-month warranty on every repair.

Book a mail-in repair How it works

★★★★★ 2,000+ reviews across Google and Trustpilot

Instant online bookingLive prices

Book your repair

1. Service
2. Device
3. Repair
4. Time & details

Step 1 of 5

How would you like your repair?

We come to you As seen on TikTokOur repair van fixes it at your home or work across Southampton & the New Forest. No call-out fee, you only pay the repair price.

Come to our storeDrop off at 50 Pylewell Road, Hythe. Most repairs ready in about 90 minutes.

Mail your deviceNot local? Post it to us and we’ll send it back repaired.

Device not listed or not sure? WhatsApp us or call 023 8218 2396

Check if we cover your area

Postcode

We currently cover selected SO, BH & SP areas. Enter your postcode or use “Find me”.

Category Manufacturer

Device (model)

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What needs fixing?2+ repairs: £20 off

Repairs

£0.00

Total

£0.00

Choose your appointment time

Choose a date

Choose your appointment slot

Arrival times may vary by up to 15 minutes due to traffic or unforeseen circumstances.

Please choose a date

First name Last name Email Phone Address line 1 Address line 2 City Postcode Device colour IMEI / Serial (optional) Notes (optional)Discount code (optional)

I have read and agree to the Terms & Conditions.

Booking received

Thank you for choosing LWRepairs!

✓ 12-month warranty✓ No payment taken online✓ Clearpay & Klarna

Spread the cost of your repair

Pay in interest-free instalments with Clearpay or Klarna, in our shop, in the van or when you book online.

Subject to eligibility and approval. Late fees may apply with some providers.

How it works

How Our Mail-In Repair Service Works

1. Book online

Choose your device and repair, see your price, and select "Mail your device". No payment is taken online.

2. Print your repair slip

We'll email your booking confirmation with a Mail-In Repair Slip. No printer? Just write your ticket number on a note.

3. Post it to us

Pack your device securely and send it with a tracked, insured service to our Hythe workshop.

4. We repair & test it

We'll let you know when it arrives, carry out the repair and fully test your device.

5. Sent back to you

Once paid, we post it back with tracked return postage. Every repair has a 12-month warranty.

Where to send it

Our Repair Address

LWRepairs – Mail-In Repairs
50 Pylewell Road
Hythe, Southampton
SO45 6AQ

Please include your Mail-In Repair Slip, or a note with your ticket number, name and phone number, so we can match your device to your booking straight away.

Packing checklist

Before You Post

Back up your data (iCloud, Google or a computer)
Remove your SIM card, memory card and any case
Wrap your device in bubble wrap and use a sturdy padded box or envelope
Include your repair slip or ticket number
Use a tracked and insured postal service, and keep your receipt

Resetting your device and removing accounts is recommended but not essential. Let us know your passcode in the booking notes if you'd like us to fully test it.

What we repair by post

Devices You Can Send Us

iPhones

Screens, batteries, back glass, cameras and charging ports, with genuine Apple parts available.

Samsung & Android

Galaxy, Pixel and other major brands.

iPads & tablets

Glass, screens, batteries and charging ports.

MacBooks & laptops

Screens, batteries, keyboards and charging faults.

Consoles & controllers

HDMI ports, overheating and stick drift.

Smart watches

Apple Watch, Galaxy Watch, Garmin and Fitbit.

Why LWRepairs

Award-Winning Repairs, Wherever You Are

Kept informed

We'll let you know when your device arrives, when it's repaired and when it's on its way back.

Checked on arrival

We photograph your device when it arrives and record its IMEI or serial number where possible.

12-month warranty

Every repair is covered for a full year on parts and workmanship.

Apple Independent Repair Provider

Apple-trained technicians with genuine Apple parts available.

What Our Customers Say

      EXCELLENT  
   Based on 767 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Charlie C 
 
 
 
 Trustindex verifies that the original source of the review is Google. Refurbished phone purchased. Reasonable price, good advice on upgrade etc. rapid service in transferring old phone content and apps. Friendly and helpful support.
  
 
      Posted on Google  
   
   Miss A 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great service. They came to the house, fitted a new phone battery and replaced the screen protector for me, Would highly recommend. Thank you.
  
 
      Posted on Google  
   
   Raymond S 
 
 
 
 Trustindex verifies that the original source of the review is Google. Needed a replacement phone quickly, excellent service, very knowledgeable and helpful would highly recommend
  
 
      Posted on Google  
   
   Madeleine K 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very helpful staff although I'm still having problems which they could not deal with. I think its down to BT
  
 
      Posted on Google  
   
   Thomas A 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent customer service would recommend to everyone
  
 
      Posted on Google  
   
   Michael H 
 
 
 
 Trustindex verifies that the original source of the review is Google. Took my laptop into LW because I had a virus that  despite trying to uninstall the App made it impossible to use. I took it to them in the morning and by the afternoon they had successfully removed the problem so I can now transfer photos and documents over to my new laptop.
Well done LW and would thorough recommend them.
  
 
      Posted on Google  
   
   Daniel L 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very helpful, quick and friendly. I will definitely use these folks again if I have an issue with my devices.
  
 
      Posted on Google  
   
   C J 
 
 
 
 Trustindex verifies that the original source of the review is Google. Imploded phone with black screen of…

Imploded phone with black screen of death and the Team did all they could to revive.  A particular thank you to Dylan, and also to Molly.

Replacement phone sourced and set up, and then helped to resolve the transfer of the eSim (not an easy task!).
Brilliant help and service every step of the way, and would highly, highly recommend this lovely company to all.  Whether for purchase of refurb devices at fair prices, repairs and/or updates.
  
 
      Posted on Google  
   
   Crose 
 
 
 
 Trustindex verifies that the original source of the review is Google. Amazing place. So knowledgeable. And especially helpful with older customers. Taught my 84 year old Mum had to use WiFi & close her dozens of open apps. (I’m on some so could not find M in M’s android song). Patient and kind. My Mum did not even buy her phone there. Finally there emails with tips are great. Really valuable resource - more than a 2nd hand/gadget repair shop
  
 
      Posted on Google  
   
   Janet F 
 
 
 
 Trustindex verifies that the original source of the review is Google. Phoned with a query, dropped phone in as requested and repair effected by a very efficient staff ember

Mail-In Repair FAQs

How long does a mail-in repair take?

Most repairs are done within 1–3 working days of your device arriving, plus postage time each way. We'll keep you updated throughout.

How do I pay?

No payment is taken when you book. Once your device is repaired, we'll contact you to take payment before posting it back.

How much is return postage?

Return postage is FREE by Royal Mail Tracked, included in your repair price.

What if my device can't be repaired?

We'll contact you before doing anything. If it can't be repaired, or you decide not to go ahead, we'll post it back to you.

Who is responsible for my device in the post?

You're responsible for packing your device securely and sending it to us with a tracked and insured service. We look after it from the moment it arrives.

Will I lose my data?

Most repairs don't affect your data, but please back up before posting. We aren't liable for data loss.

See our full terms & conditions and shipping & returns policy.

Meet the team

Your Local Phone & Tablet Repair Team in Hythe

We're not a faceless chain. We're Lewis, Waz, Callum, Dylan, Millie and Molly, an award-winning team fixing phones, iPads, MacBooks, laptops, consoles and more for Hythe, Southampton and the New Forest from our shop on Pylewell Road and our repair van.

Every repair is done by us, explained in plain English and backed by a 12-month warranty.

The LWRepairs team outside our phone repair shop in Hythe

Technician repairing an iPhone screen at our Hythe workshop

Inside the LWRepairs mobile repair van in Southampton

LWRepairs, Hampshire Phone Repair Company of the Year 2026/27