Genuine Apple parts · Apple-trained technicians

Apple Independent Repair Provider in Hythe & Southampton

LWRepairs is part of Apple's Independent Repair Provider programme. That means our technicians are Apple-trained and we can repair your iPhone or Mac with genuine Apple parts, using Apple's repair guides and diagnostics, in our Hythe shop or at your door with our repair van.

Get your price Call 023 8218 2396

★★★★★ 2,000+ reviews across Google and Trustpilot

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1. Service
2. Device
3. Repair
4. Time & details

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How would you like your repair?

We come to you As seen on TikTokOur repair van fixes it at your home or work across Southampton & the New Forest. No call-out fee, you only pay the repair price.

Come to our storeDrop off at 50 Pylewell Road, Hythe. Most repairs ready in about 90 minutes.

Mail your deviceNot local? Post it to us and we’ll send it back repaired.

Device not listed or not sure? WhatsApp us or call 023 8218 2396

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We currently cover selected SO, BH & SP areas. Enter your postcode or use “Find me”.

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What needs fixing?2+ repairs: £20 off

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Thank you for choosing LWRepairs!

✓ 12-month warranty✓ No payment taken online✓ Clearpay & Klarna

Spread the cost of your repair

Pay in interest-free instalments with Clearpay or Klarna, in our shop, in the van or when you book online.

Subject to eligibility and approval. Late fees may apply with some providers.

What it means

What Is an Apple Independent Repair Provider?

Apple's Independent Repair Provider programme gives trusted local repair shops access to the same genuine parts, tools and training Apple uses, so you can get an Apple-quality repair from a local business, often the same day.

Genuine Apple parts

Screens, batteries and other parts supplied directly by Apple.

Apple-trained technicians

Our team has completed Apple's own repair training and certification or been trained by a technician that has.

Apple tools & diagnostics

We use Apple's official repair guides and diagnostic tools to test your device properly.

Local & often same day

No posting your iPhone away. Most repairs are done in about an hour.

Your choice

Genuine Apple or Compatible Parts?

For most iPhone repairs we offer both, and we'll explain the difference honestly so you can choose what's right for you and your budget.

Genuine Apple parts

Exactly the same as the part your iPhone was built with
No "unknown part" messages in Settings
Best colour, brightness and battery performance
12-month warranty from us

High-quality compatible parts

A more affordable option
Carefully sourced and tested by us
Your iPhone may show an "unknown part" message
12-month warranty from us

Not sure which to choose? Ask us. We'll always give you honest advice, even if it means the cheaper option.

Why LWRepairs

Apple-Quality Repairs, With a Local Touch

We come to you

Our repair van brings genuine Apple repairs to your door across Southampton and the New Forest, with no call-out fee.

Honest advice

We'll tell you if a repair isn't worth it, and we'd rather turn work down than do a job below our standards.

12-month warranty

Every repair is covered for a full year on parts and workmanship.

Award-winning

Hampshire Phone Repair Company of the Year 2026/27, local since 2014.

What we repair

iPhone & Mac Repairs With Genuine Apple Parts

iPhone screen replacement

Genuine Apple displays with the original colour, brightness and touch response.

iPhone battery replacement

Genuine Apple batteries that show correctly in Battery Health, usually fitted in about an hour.

iPhone back glass & cameras

Rear glass, camera and charging repairs using Apple's own parts and procedures (using pulled parts)

MacBook repairs

Screens, batteries and keyboards for MacBook Air and MacBook Pro.

See your price instantly

What Our Customers Say

      EXCELLENT  
   Based on 767 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Charlie C 
 
 
 
 Trustindex verifies that the original source of the review is Google. Refurbished phone purchased. Reasonable price, good advice on upgrade etc. rapid service in transferring old phone content and apps. Friendly and helpful support.
  
 
      Posted on Google  
   
   Miss A 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great service. They came to the house, fitted a new phone battery and replaced the screen protector for me, Would highly recommend. Thank you.
  
 
      Posted on Google  
   
   Raymond S 
 
 
 
 Trustindex verifies that the original source of the review is Google. Needed a replacement phone quickly, excellent service, very knowledgeable and helpful would highly recommend
  
 
      Posted on Google  
   
   Madeleine K 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very helpful staff although I'm still having problems which they could not deal with. I think its down to BT
  
 
      Posted on Google  
   
   Thomas A 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent customer service would recommend to everyone
  
 
      Posted on Google  
   
   Michael H 
 
 
 
 Trustindex verifies that the original source of the review is Google. Took my laptop into LW because I had a virus that  despite trying to uninstall the App made it impossible to use. I took it to them in the morning and by the afternoon they had successfully removed the problem so I can now transfer photos and documents over to my new laptop.
Well done LW and would thorough recommend them.
  
 
      Posted on Google  
   
   Daniel L 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very helpful, quick and friendly. I will definitely use these folks again if I have an issue with my devices.
  
 
      Posted on Google  
   
   C J 
 
 
 
 Trustindex verifies that the original source of the review is Google. Imploded phone with black screen of…

Imploded phone with black screen of death and the Team did all they could to revive.  A particular thank you to Dylan, and also to Molly.

Replacement phone sourced and set up, and then helped to resolve the transfer of the eSim (not an easy task!).
Brilliant help and service every step of the way, and would highly, highly recommend this lovely company to all.  Whether for purchase of refurb devices at fair prices, repairs and/or updates.
  
 
      Posted on Google  
   
   Crose 
 
 
 
 Trustindex verifies that the original source of the review is Google. Amazing place. So knowledgeable. And especially helpful with older customers. Taught my 84 year old Mum had to use WiFi & close her dozens of open apps. (I’m on some so could not find M in M’s android song). Patient and kind. My Mum did not even buy her phone there. Finally there emails with tips are great. Really valuable resource - more than a 2nd hand/gadget repair shop
  
 
      Posted on Google  
   
   Janet F 
 
 
 
 Trustindex verifies that the original source of the review is Google. Phoned with a query, dropped phone in as requested and repair effected by a very efficient staff ember

Apple Independent Repair Provider FAQs

Is an Independent Repair Provider the same as an Apple Store?

No. We're an independent business, not Apple or an Apple Authorised Service Provider. Apple's programme gives us access to genuine Apple parts, tools, training and diagnostics for out-of-warranty repairs.

Can you do repairs under Apple warranty or AppleCare?

No. If your iPhone or Mac is still covered by Apple's warranty or AppleCare, contact Apple first, as the repair may be free. We carry out out-of-warranty repairs, and every repair we do comes with our own 12-month warranty.

Will a repair by you affect my Apple warranty?

Apple doesn't warranty repairs carried out by independent providers. That's why we always explain this before we start, and back our work with our own 12-month warranty.

Why does my iPhone say "unknown part"?

iPhones show this message when a screen, battery or camera isn't a genuine Apple part. Choosing a genuine Apple part from us avoids it.

How long does a genuine Apple repair take?

Most iPhone screen and battery repairs take about an hour. Some genuine parts are ordered in for your specific model, and we'll let you know the timescale when you book.

Do you repair iPads with genuine Apple parts?

We repair all iPad models, using high-quality parts. Ask us about genuine part availability for your specific iPad.

Meet the team

Your Local Phone & Tablet Repair Team in Hythe

We're not a faceless chain. We're Lewis, Waz, Callum, Dylan, Millie and Molly, an award-winning team fixing phones, iPads, MacBooks, laptops, consoles and more for Hythe, Southampton and the New Forest from our shop on Pylewell Road and our repair van.

Every repair is done by us, explained in plain English and backed by a 12-month warranty.

The LWRepairs team outside our phone repair shop in Hythe

Technician repairing an iPhone screen at our Hythe workshop

Inside the LWRepairs mobile repair van in Southampton

LWRepairs, Hampshire Phone Repair Company of the Year 2026/27

Visit Our Mobile Device Repair Shop in Hythe

LWRepairs
50 Pylewell Road, Hythe
Southampton SO45 6AQ

Phone: 023 8218 2396
WhatsApp: Message us
Email: info@lwrepairs.co.uk

Monday – Friday: 9am – 5pm
Saturday: 9am – 3pm
Sunday: Closed

We repair phones, tablets, consoles, laptops, and more!

Book a repair Get directions

Phone, Tablet, Console, MacBook & Laptop Repairs Across Southampton & the New Forest

Visit our Hythe shop, or book our repair van to come to you in:

Hythe & Dibden Fawley & Holbury Southampton Totton & Marchwood Ashurst & Lyndhurst Brockenhurst & Beaulieu Lymington Romsey & North Baddesley Chandler's Ford Eastleigh Hedge End & West End Netley, Hamble & Locks Heath Bishop's Waltham Winchester Ringwood Christchurch Salisbury