Privacy Policy
Mammoth Mobiles Limited trading as LWRepairs
Effective date: 14/08/2026
Version: 2.0
1. Introduction
Mammoth Mobiles Limited trading as LWRepairs ("LWRepairs", "we", "us" or "our") is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, protect and share personal data when you:
use our repair, retail, mobile or mail-in services;
purchase or sell a device through us;
contact or communicate with us;
visit our premises;
make an enquiry or booking;
use our website or online services; or
interact with our staff, technicians or representatives.
We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended from time to time.
We aim to process personal data lawfully, fairly and transparently, and only use personal data for specified and legitimate purposes.
2. Who We Are
The data controller responsible for your personal data is:
Mammoth Mobiles Limited trading as LWRepairs
Email: info@lwrepairs.co.uk
Telephone: 023 821 82396
Where we refer to "LWRepairs", "we", "us" or "our" in this Privacy Policy, we mean Mammoth Mobiles Limited trading as LWRepairs.
3. Personal Data We May Collect
Depending on how you interact with us, we may collect and process information including:
your name;
address;
email address;
telephone number;
booking and appointment information;
information relating to repairs, purchases and sales;
device make, model, IMEI, serial number and other identifying information;
information about faults, repairs and services provided;
payment and transaction information;
communications between you and LWRepairs;
photographs of devices and their condition;
information contained on or required to access a device where necessary to perform an authorised repair or service;
CCTV footage;
video and audio recordings;
photographs, images, likeness and voice recordings where captured during an interaction;
information provided when you contact us with a complaint or query; and
other information reasonably necessary to provide our services or operate our business.
We only access personal information stored on a device where this is necessary and authorised for the purpose of providing the relevant service, such as testing, diagnostics, repair or data recovery.
4. How We Collect Personal Data
We may collect personal data:
directly from you when you contact us, make a booking or use our services;
when you provide a device to us for repair, sale, purchase or assessment;
when you communicate with us by telephone, email, messaging services or social media;
through our website and online booking systems;
through CCTV or other security systems at our premises;
through body-worn or portable recording equipment during certain mobile repair visits;
through photographs taken of devices for repair, condition or dispute-resolution purposes; and
from third parties where this is necessary and lawful, such as payment providers, delivery companies, manufacturers or specialist repair providers.
Where we obtain personal data from a source other than you, we will take appropriate steps to provide the relevant privacy information where required by law.
5. How We Use Your Personal Data
We may use your personal data for the following purposes:
5.1 Providing our services
We use personal data to:
process bookings and appointments;
provide repairs and other services;
communicate with you about your repair or order;
diagnose and repair devices;
process payments;
arrange delivery, collection or return of devices;
provide warranties and after-sales support;
process device purchases and sales; and
deal with queries, complaints and requests.
5.2 Business administration
We may use personal data to:
maintain business records;
manage accounts and transactions;
meet accounting and tax requirements;
manage customer relationships;
protect our business and property;
investigate complaints and disputes;
maintain appropriate records; and
comply with legal and regulatory requirements.
5.3 Safety and security
We may process personal data, including CCTV, photographs and body-worn video and/or audio recordings, where necessary for:
the safety and security of our staff and technicians;
the safety and security of customers;
preventing or investigating theft, fraud or other unlawful activity;
investigating incidents;
dealing with abusive or threatening behaviour;
resolving disputes;
protecting our premises, vehicles, equipment and property; and
providing evidence where reasonably necessary.
5.4 Training and quality assurance
Where appropriate, we may use recordings, photographs or other information for:
staff training;
quality assurance;
reviewing customer interactions;
improving our repair and customer-service processes; and
improving our procedures and services.
We will seek to limit the use of identifiable information for these purposes to what is reasonably necessary.
5.5 Marketing
We may use personal data to send marketing communications where permitted by law and where the appropriate lawful basis applies.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe facility provided in the relevant communication.
We do not sell customer personal data to third parties for their own direct marketing purposes.
6. CCTV, Video, Audio and Body-Worn Recording
6.1 CCTV
CCTV operates at certain LWRepairs premises for purposes including:
safety and security;
prevention and detection of crime;
protection of staff, customers and property;
investigation of incidents and disputes; and
other legitimate security purposes.
CCTV recordings are stored securely and retained only for as long as reasonably necessary for the relevant purpose, subject to any longer retention that may be required where footage is relevant to an incident, complaint, investigation, legal claim or legal obligation.
6.2 Body-Worn and Portable Recording
During certain mobile/van call-outs, including when attending customer premises, LWRepairs may use body-worn or portable recording equipment, including smart glasses such as Ray-Ban Meta.
These recordings may capture video and/or audio of:
customers;
LWRepairs technicians;
other individuals who are present during the interaction; and
the surrounding environment where this is incidentally captured.
Body-worn recording may take place when attending a customer's premises, including when collecting or delivering a device or carrying out a mobile repair.
6.3 Purposes of Body-Worn Recording
Body-worn recording may be used for:
technician safety;
customer safety;
security;
prevention and investigation of incidents;
dispute resolution;
training;
quality assurance;
improving our services and procedures; and
protecting LWRepairs, its staff and customers.
We aim to use recording only where it is necessary and proportionate for the relevant purpose.
We will not use recordings for unrelated purposes unless permitted by law or another appropriate lawful basis applies.
6.4 Recording Notices
Where body-worn recording is in use, LWRepairs may use a visible recording notice on the technician's clothing or equipment to indicate that video and/or audio recording may take place.
Our Privacy Policy is available online and provides further information about our recording practices.
Where reasonably practicable and appropriate to the circumstances, individuals may also be informed verbally that recording is taking place.
Because body-worn recording equipment can be discreet and may be used during naturally occurring interactions, it may not always be practicable to provide a verbal announcement before recording begins. We therefore use visible notices and this Privacy Policy as part of our transparency measures.
6.5 Audio Recording
Where our recording equipment is capable of recording audio, audio may be captured alongside video.
We recognise that audio recording can be more intrusive than visual recording and will seek to limit audio recording to circumstances where there is a justified and appropriate purpose for doing so.
Where technically possible, we will consider whether video and audio can be controlled separately and whether audio is necessary for the relevant purpose.
7. Lawful Bases for Processing
We use different lawful bases depending on the purpose for which personal data is processed.
7.1 Contract
We may process personal data where this is necessary to provide services you have requested or to take steps at your request before entering into a contract.
This includes processing information necessary to:
arrange repairs;
process bookings;
supply products;
process payments;
arrange collection or delivery; and
provide warranties and after-sales services.
7.2 Legal Obligation
We may process personal data where necessary to comply with a legal or regulatory obligation.
This may include obligations relating to:
taxation;
accounting;
financial records;
consumer protection;
legal claims;
regulatory requirements; and
responding to lawful requests from authorities.
7.3 Legitimate Interests
We may process personal data where this is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.
Our legitimate interests may include:
protecting our staff, technicians and customers;
protecting our premises, vehicles, equipment and property;
preventing and investigating fraud, theft and other unlawful activity;
investigating incidents and disputes;
maintaining business security;
maintaining service quality;
training staff;
improving our services and procedures;
managing our business and customer relationships; and
establishing, exercising or defending legal claims.
Where we rely on legitimate interests, we will consider whether the processing is necessary and proportionate and whether the individual's rights and freedoms require greater protection.
7.4 Consent
Where we rely on consent, we will request consent in a clear and specific manner.
You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
8. Marketing and Social Media Content
8.1 Separate Marketing Consent
LWRepairs may occasionally wish to use footage from customer interactions for marketing, promotional or educational content.
This may include content published on:
TikTok;
Instagram;
Facebook;
our website;
YouTube; and
other current or future marketing platforms.
Where footage identifies a customer through their likeness, voice, name or other personal information, we will seek separate consent before using that footage for public marketing purposes where required.
Consent to marketing use is separate from any recording carried out for safety, security, training, quality assurance or other operational purposes.
8.2 Voluntary Consent
Providing or refusing consent to marketing use will not affect:
your repair;
your service;
your warranty;
your treatment by LWRepairs; or
your ability to use our services.
Participation in marketing content is entirely voluntary.
8.3 Use of Consented Footage
Where you provide consent to the use of identifiable footage for marketing, promotional or educational purposes, LWRepairs may:
edit the footage;
reproduce it;
publish it;
distribute it; and
use it across current or future marketing platforms.
You will not receive payment, royalties, revenue share or other financial compensation for the use of the footage unless expressly agreed otherwise in writing.
8.4 Identifiable Information
We will not intentionally publish a customer's name, address, contact details or other personal information as part of marketing content unless this is covered by the relevant consent or otherwise permitted by law.
Where appropriate, personal information may be blurred, obscured or anonymised before publication.
9. Withdrawal of Marketing Consent
You may withdraw your consent to future marketing use of identifiable footage at any time by contacting:
Following withdrawal, LWRepairs will stop using the relevant footage for future marketing purposes and, where reasonably practicable, remove it from LWRepairs-controlled websites and social media accounts.
Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
Withdrawal of marketing consent does not necessarily require LWRepairs to delete footage that is being lawfully retained for another purpose, such as safety, security, dispute resolution, legal claims or legal compliance.
LWRepairs cannot control copies, reposts, screenshots, downloads or other uses of content by third parties once content has been published on public platforms.
10. Keeping Personal Data Safe
We take appropriate technical and organisational measures to protect personal data against:
unauthorised access;
unlawful processing;
accidental loss;
destruction;
damage; and
inappropriate disclosure.
Personal data is stored on systems protected by appropriate security measures. Access to personal data is limited to authorised personnel who require access for legitimate business purposes.
Where appropriate, devices and systems containing personal data are protected using passwords, access controls and other security measures.
Where equipment containing personal data is replaced or disposed of, we will take reasonable steps to securely erase or destroy personal information so that it cannot be recovered by unauthorised persons.
Recordings and other personal data collected through CCTV or body-worn recording systems will be stored securely and access will be restricted to authorised persons.
11. Device Data and Data Recovery
Customers are responsible for backing up their personal data before providing a device to LWRepairs.
We only access data, settings, diagnostics and functions that are reasonably necessary to provide the requested service.
Where access to a device or account is required, any passcodes, passwords or account information supplied to us will be used only for the relevant service.
Where we temporarily handle personal data during services such as data recovery, we will take appropriate steps to secure the information and delete it when it is no longer reasonably required for the purpose for which it was collected, subject to any legal or operational retention requirement.
We do not intentionally browse or access personal content beyond what is reasonably necessary to provide the service.
12. Sharing Personal Data
We do not sell customer personal data to third parties.
We may share personal data where reasonably necessary with trusted organisations or service providers that support our business, including:
payment providers;
accounting and bookkeeping providers;
IT and technology providers;
cloud storage and software providers;
booking and customer-management systems;
delivery and courier providers;
manufacturers;
specialist repair centres;
professional advisers;
insurers;
legal advisers; and
other service providers where necessary to provide our services.
Video Editors and Content Production Providers
Where appropriate, LWRepairs may provide video and/or audio recordings containing personal data to trusted third-party video editors or content production providers for the purpose of editing, preparing and producing marketing, promotional, educational or other authorised content on our behalf.
These providers will process the footage only on our documented instructions and will be required to maintain appropriate confidentiality and security measures.
Where a provider is acting as a processor on our behalf, we will have an appropriate written agreement in place governing the processing of personal data.
Video editors will not be permitted to use, publish, share or otherwise exploit customer footage for their own purposes.
Where we use a third-party service provider to process personal data on our behalf, we take appropriate steps to ensure that the data is handled securely and in accordance with applicable data protection requirements.
We may also disclose personal data where required or permitted by law, including to:
HMRC;
law enforcement;
regulators;
courts;
government authorities;
insurers; or
other competent authorities.
Where a manufacturer, specialist repair centre or other third party requires access to personal data in order to carry out a service, we will only provide information where this is necessary and lawful.
13. Social Media and Publicly Published Content
Where you have consented to identifiable footage being used for marketing, the resulting content may be published on public websites and social media platforms.
Once published, content may be viewed, shared, copied, downloaded, reposted or otherwise used by third parties.
Although we will take reasonable steps to manage content published through accounts controlled by LWRepairs, we cannot control independent copies or uses made by third parties.
Social media platforms may process personal data in accordance with their own privacy policies and terms.
14. International Transfers
Some of the technology, software, cloud-storage, communication and social-media services used by LWRepairs may involve the processing or storage of personal data outside the United Kingdom.
Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data protection law.
Where relevant, further information about international transfers and the safeguards relied upon may be obtained by contacting us.
15. How Long We Keep Personal Data
We will not keep personal data for longer than is reasonably necessary for the purpose for which it was collected, unless we are required or permitted to retain it for a longer period.
Retention periods may depend on:
the type of information;
the reason it was collected;
legal and regulatory requirements;
accounting requirements;
whether there is an ongoing dispute or complaint;
whether the information is required to establish, exercise or defend a legal claim; and
whether there is another legitimate reason for continued retention.
Recording Retention
CCTV and body-worn recordings will be retained for the shortest period reasonably necessary for the relevant purpose.
Where footage is relevant to an incident, complaint, dispute, investigation, legal claim or legal obligation, it may be retained for longer where necessary.
Marketing footage may be retained for as long as reasonably necessary for the relevant marketing or content purpose, subject to withdrawal of consent and our applicable retention procedures.
16. Keeping Information Accurate
We take reasonable steps to ensure that personal data we hold is accurate and, where necessary, kept up to date.
If you believe any personal data we hold about you is inaccurate or incomplete, you may contact us and request that it is corrected.
We will take reasonable steps to correct inaccurate personal data without undue delay.
17. Your Data Protection Rights
Depending on the circumstances and the lawful basis on which we process your personal data, you may have rights including:
the right to be informed about how your personal data is used;
the right to request access to personal data we hold about you;
the right to request correction of inaccurate or incomplete information;
the right to request erasure of personal data where applicable;
the right to request restriction of processing in certain circumstances;
the right to object to certain processing, including processing based on legitimate interests;
the right to data portability where applicable; and
where processing is based on consent, the right to withdraw consent at any time.
These rights are subject to certain legal conditions and exemptions.
For example, we may not always be required to delete information where we have a lawful reason to retain it, such as compliance with a legal obligation or the establishment, exercise or defence of legal claims.
18. Requests for CCTV or Body-Worn Footage
You may have the right to request access to personal data contained within CCTV or body-worn recordings.
Requests should be made by contacting:
When responding to a request for recorded footage, we may need to protect the rights and privacy of other individuals appearing in the recording. This may involve blurring, masking or otherwise removing information relating to third parties.
We may also need sufficient information from you to identify the relevant recording, such as:
the date;
approximate time;
location;
nature of the interaction; and
any other information that can reasonably help us locate the footage.
19. Marketing Preferences
You can change your marketing preferences at any time.
If you no longer wish to receive marketing communications, you can:
use the unsubscribe option included in the relevant communication; or
contact us at info@lwrepairs.co.uk.
Withdrawing marketing communications does not affect other communications that are necessary to provide services you have requested, such as repair updates, booking confirmations, invoices or warranty information.
20. Data Breaches
We maintain procedures for identifying, managing and responding to personal data breaches.
Where a personal data breach is likely to result in a risk to individuals' rights and freedoms, we will notify the Information Commissioner's Office where legally required and within the applicable timescale.
Where required by law, we will also notify affected individuals.
21. Complaints
If you have a concern about how LWRepairs has handled your personal data, please contact us first:
Email: info@lwrepairs.co.uk
Telephone: 023 821 82396
We will investigate your concern and respond within a reasonable timeframe.
You also have the right to complain directly to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
Information Commissioner's Office
Website: https://ico.org.uk/
Further information about making a complaint and the ICO's current contact details can be found on the ICO's website.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
our services;
our systems and technology;
the way we process personal data;
applicable legislation;
regulatory guidance; or
our business operations.
The latest version will be made available on our website.
Where a significant change affects how we use personal data, we will take appropriate steps to bring the change to your attention before introducing the new processing where required.
23. Contact Details
If you have any questions about this Privacy Policy or how LWRepairs handles personal data, please contact us:
Mammoth Mobiles Limited trading as LWRepairs
Email: info@lwrepairs.co.uk
Telephone: 023 821 82396
Website: www.lwrepairs.co.uk
End of Privacy Policy