Apple Independent Repair Provider
We are looking for a new member to join our growing team! We are a local mobile phone shop based in Hythe, Southampton with a regular flow of customers entering our shop. We are looking for a friendly, patient, & customer-service-oriented individual with an interest in mobile phones and all things tech!
The role primarily involves a customer service and social media based role including: assisting customers, booking customers repairs, managing the ‘front of house’, helping customers with basic tech issues, replying to social media enquiries, creating social media posts and then a future opportunity to become to a technician within the shop, learning to repair all types of mobile tech. Training will be provided for the above where necessary.
Requirements:
– Basic computer skills.
– Enthusiastic to learn on-the-job.
– The ability to promptly reply to enquires.
– Organisational skills and a ‘keep-tidy’ attitude.
– A friendly, positive and patient mindset.
– Ideally an interest in mobile devices & technology.
Responsibilities:
– Assisting customers with any basic queries in a friendly & patient manner.
– Booking customer repairs using the POS.
– Resolving any customer issues or concerns.
– Processing website orders.
– Stock management (adding new stock to the system).
– Replying to enquires via social media, email and phone calls.
– Using our ticket system to track progress and log jobs.
– Maintain communication with customers regarding updates on their repair.
– Basic software advice & data transfer (training provided).
Position: Customer Service Assistant
Hours: 24-30 hours per week with the potential of extra hours in the future.
Shift Times: Spread across Mon-Fri.
Location: Hythe, Southampton.
To apply, email your CV and any other information you feel necessary to lewis@lwrepairs.co.uk or fill in the form below. We kindly request to NOT message us via social media regarding the role as this is monitored by all staff. Applicants must be 18 years of age or older for insurance purposes.
If you have any questions, feel free to reach out via the email above. Thank you!
