POSITION FILLED

AVAILABLE POSITION: Customer Service Assistant | 24-30 Hours | Hythe, Southampton

Join our team at LWRepairs and become the friendly face that helps customers with their tech needs!

We're looking for a reliable, friendly and organised Customer Service Assistant to join our team at our mobile phone repair shop in Hythe, Southampton.

This is a customer service-focused role with no repair work involved. You'll be helping customers in-store, keeping our stock organised, and ensuring the shop runs smoothly day to day.

You don't need to be a tech expert, but being comfortable using the functions of devices (phones/tablets) and having an interest in technology would be an advantage. Full training will be provided for all aspects of the role.

The Role

Your day-to-day duties will include:

  • Greeting customers and providing excellent customer service.

  • Booking customer repairs using our system.

  • Answering customer enquiries in person, over the phone and by email.

  • Assisting customers with basic phone questions and software advice.

  • Performing data transfers between devices (training provided).

  • Testing devices to ensure all functions are working correctly.

  • Ordering low stock items and receiving new deliveries.

  • Adding products and accessories into our inventory system.

  • Carrying out regular stock counts and helping keep stock organised.

  • Maintaining accurate customer records and repair updates.

  • Helping keep the shop clean, tidy and welcoming.

What We're Looking For

  • Friendly, patient and professional with excellent customer service skills.

  • Good communication skills.

  • Basic computer skills.

  • Comfortable using the basic features of an iPhone and other devices such as tablets.

  • Organised with good attention to detail.

  • Able to work independently and as part of a team.

  • An interest in technology is desirable, but not essential.

  • Willing to learn our systems and processes.

Position Details

Position: Customer Service Assistant

Pay: In line with National Minimum/Living Wage

Hours: 24–30 hours per week. We're happy to discuss either a 24-hour (4-day) or 30-hour (5-day) contract with the successful applicant, depending on availability and what works best for both parties.

Working Pattern: Ideally Monday to Friday, 9:00am–3:00pm, however we're fairly flexible for the right person, so alternative hours such as 10:00am–4:00pm may also be considered.

Location: Hythe, Southampton.

Benefits

  • Basic Health & Well-being with 24/7 Digital GP Access

  • Rewards programme for exceeding targets and outstanding performance.

  • Optional monthly team outings and events.

  • Full training provided.

  • Friendly and supportive working environment.

How to Apply

To apply, please email your CV and any additional information you'd like us to know to XX or complete the application form below.

Please do not apply via social media, as these accounts are monitored by multiple members of staff.

Applicants must be 18 years or older for insurance purposes.

If you have any questions about the role, feel free to get in touch via email. We look forward to hearing from you!