Mammoth Mobiles Ltd Trading As ‘LWRepairs’ – Repair Terms & Conditions:
Please read these terms and conditions carefully and make sure you understand them before ordering any services from us.
1. The terms below apply for any repair/service carried out through Mammoth Mobiles Ltd for your mobile device.
2. “Us”, “We”, and “Our” refer to Mammoth Mobiles Ltd and references “you”, “yourself” and “your” refer to the customer.
3. This agreement shall commence from the date of booking an appointment or handing your device to us and shall continue until we have repaired or returned the device back to yourself and payment has been processed.
4. Any time estimate given to you is strictly an estimate only and does not form any obligation under the terms of this agreement.
5. We shall notify you when the device is repaired and available for collection. If you do not collect your device within a reasonable period, we may dispose of the device. Any amount obtained on disposal will be used to meet any unpaid estimate or repair chargers you are liable to pay, and any remaining balance will be sent to you or will remain payable by you accordingly.
6. If we are unable to carry out the repair for any reason, or the repair will cost more than first quoted, we will notify you immediately.
7. Our out of warranty/chargeable repairs are guaranteed for 12 calendar months from the date of finished repair. If the same fault should occur within this period, we will repair free of charge. This excludes accidental damage such as cracking a replacement screen again. If the device develops an additional fault unrelated to the original repair, the repair warranty contained in this paragraph will not apply.
8. We may, in certain circumstances, send your device to another repair centre and sub-contract the repair work to a third party. If this occurs, we will inform you first.
9. Please note, our prices are subject to VAT. Please ask us if you’re unsure if the price quoted to you includes VAT or not.
10. If a repair is to be carried out under warranty, we may ask to see sufficient proof of warranty or receipt.
11. If your device is beyond economic repair, we may at our absolute discretion replace your device with a suitable equivalent rather than carry out the warranty repair work.
12. If the nature of the repair falls outside the terms of your warranty, then you may incur a charge for the repair under the terms set below. We will notify you first.
13. If you provide incorrect information to us regarding the date of your repair or the age of the device, resulting in an expired warranty, you may be charged a fee of £25.00 for diagnostic.
14. If we are unable to repair your device, no fault is found on your device, or you do not accept our estimate, we will return the device to you unrepaired and we reserve the right to charge you an inspection fee.
15. We may keep your device until all charges payable have been paid and we may charge an additional fee for storage of your device.
16. If, through our negligence or wilful misconduct, we damage your device beyond economical repair, our liability will be limited to the cost of providing a replacement with a product that is the same or similar to the device.
17. Any data or information that you may have stored on the device shall remain your sole responsibility and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data.
18. Please note a few faults are not covered by warranty as manufacturing defects, these include: Finger Print fault, WiFi or signal faults, date and time faults caused by iOS updates.
19. If the device is damaged by accidental damage, it shall not be covered under warranty such as dropping the device and cracking the screen.
20. We aim to repair your device within 48 hours of receiving it. This is just an aim we target as a company, this is not a promise, as every repair varies in time and difficulty. Although almost all of the repairs are completed on the same day, sometimes we encounter further issues that slow the repair down.
21. If for any reason your repair will take longer, you will be notified of the reason and the estimated completion date.
22. If we need to order new parts, the repair process may be delayed. We will keep you updated throughout the whole process.
23. Please be aware diagnostics may take longer than usual repairs as our trained technicians take the time to look at every element of the device and check for faulty parts.
24. With warranty repairs on Samsung Devices there is always a chance of the LCD breaking due to build. We will not be liable for the cost of the replacement LCD.
25. Mobile devices that are waterproof or water resistant are originally sealed in the manufacturer’s factory with special machines and special liquid proof gaskets. When we carry out a repair on a waterproof or water resistant device that involves opening and closing the device, we cannot guarantee that your device will be 100% waterproof or water resistant after the repair process has been completed. We replace all gaskets required but only the manufacturers of the device have access to the specialised equipment required. However, we always use grade A parts and use the best possible techniques we know.
26. We warrant to you that any product repaired by us is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
27. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the repair you booked in and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
28. This does not include or limit in any way our liability: (a) For death or personal injury caused by our negligence;(b) Under section 2(3) of the Consumer Protection Act 1987; (c) For fraud or fraudulent misrepresentation; or (d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
29. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
30. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (a Force Majeure Event ).
31. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: (a) Strikes, lockouts or other industrial action. (b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. (c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. (d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. (e) Impossibility of the use of public or private telecommunications networks. (f) The acts, decrees, legislation, regulations, or restrictions of any government.
32. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
33. We have the right to revise and amend these Terms and Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our systems. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within 14 working days of receipt by you of the products purchased on the Store.
34. We reserve the right to repair rather than replace under the twelve (12) months warranty, if a repair is not feasible a suitable replacement will be arranged.
35. If a device is returned with a fault that has been proven to have occurred during transit, the repair will be carried out for you and we may charge a fee.
36. All repairs (with the exception of software related, battery and water damaged devices) come with a 12-month warranty. This excludes faults relating to physical or accidental damage or if the device is opened whilst in your possession. If the nature of the repair falls outside the terms of your warranty or guarantee, then you may incur a charge for the repair.
37. Our warranty does not cover repairs on Wifi or signal Faults on the iPhone.
38. If you take your device to a third-party repairer, this will void the warranty on your device. This includes both repaired and purchased devices.
39. All software related repairs will not be covered by our warranty.
40. If you accidentally damage the device this will void all warranty.
41. If the device is damaged it shall not be covered under warranty.
42. If you pay to have repaired, it still will not be covered by warranty due to any future faults that may occur. All warranty claims must be reported within the warranty period and returned to our premises within two weeks from this date.
43. Liquid damaged devices are worked on for data recovery only. We will not repair a device that has had signs of liquid damage. Liquid damage can cause problems in the future on devices due to corrosion reappearing. You agree that you do not hold LWRepairs or its staff liable if your device stops working after a data recovery service. If we do offer repair, you are aware there is no warranty.
44. If your device is brought to LWRepairs in a non-working condition and we are unable to test the device to ensure other functions are working, LWRepairs will not be held liable for any other functions not working after the repair. We will notify you and you can approve or reject to repair the additional issue at additional cost.
45. By using LWRepairs service you acknowledge that your manufacturer warranty may or may not be voided and do not hold LWRepairs or it’s staff liable for voided warranties.
46. It is recommended to back up your device before any repair. LWRepairs cannot be held liable for any data loss that may occur during a repair. Although this situation is extremely rare, this is something we must express.
47. The act of having your device booked in for repair with us, you agree with our full terms & conditions listed here.
Mammoth Mobiles Ltd Trading As ‘LWRepairs’ – Buy & Sell Terms & Conditions:
Please read these terms and conditions carefully and make sure you understand them before ordering any services from us.
Section 1:
1.1 The terms below apply for any product/service carried out through Mammoth Mobiles Ltd.
1.2 “Us”, “We”, and “Our” refer to Mammoth Mobiles Ltd and references “you”, “yourself” and “your” refer to the customer.
1.3 This agreement shall commence from the date of ordering an item or after giving an initial quote to buy a device from you and shall continue until we have sent the device to you and payment has been processed or after purchasing a device from you.
Section 2 (Buying a device from us):
2.1 Grading:
2.1.1 You acknowledge that products sold by us, pursuant to the Contract, will be pre-owned or refurbished unless stated as being new.
2.1.2 Where products are concerned, we check the products we sell and warrant that the product will be in perfect working condition when dispatched to you. Where electronics products are concerned, we check the products we sell and warrant that the condition of the product will match the grading description related to that product as stated on our website at the point of sale.
2.1.3 Should you receive any product which is defective which is satisfactorily proved by you to have been damaged in transit, then the warranty policy will apply.
2.1.4 Types of grading include A, B, C and D. A grade is referred to as extremely good condition with very few (1-3) scratches or marks present. B grade is referred to as good condition with some scratches or marks present. C grade is referred to as average condition with noticeable scratches or marks. D grade is referred to as below average condition with heavy scratches or marks. None of our products are sold as faulty or with cracks unless stated otherwise in the item’s description. Some devices may have been repaired with third party replacements parts.
2.1.5 Some devices come to us in faulty condition, we repair the device with either third party replacement parts or OEM (orginal equipment manufacture) replacement parts. If you would like to know which quality parts have been used or would like more information on the quality of parts, please contact us before purchasing the item.
2.2 Payment:
2.2.1 The price of any products will be as quoted on our site from time to time, except in cases of obvious error.
2.2.2 For UK customers the prices payable for goods are as set out on the website inclusive of VAT and any duties and local taxes where applicable. Some of our products also lie under the VAT Marginal Scheme. Please see details here.
2.2.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
2.2.4 Our site contains a large number of products and it is always possible that, despite our best efforts, some of those listed on our site may be incorrectly priced. We are under no obligation to provide the item to you at the incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a miss-pricing.
2.2.5 Payment for all items ordered must be by credit, debit card or PayPal account or via one of our interest free payment partners. We accept payment with active UK PayPal accounts and most major types of credit card. We charge your credit, debit card or PayPal account when you have completed your transaction online and thereby submitted an offer to buy the products.
2.2.6 You confirm that the debit card, credit card or PayPal account being used to complete a purchase on the Mammoth Mobiles Ltd website is your own. All credit/debit cards and PayPal accounts are subject to validation checks and authorisation by the card or account issuer. If the issuer of your payment card/PayPal account refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.
2.3 Warranty:
2.3.1 If a device is returned with a fault that has been proven to either be present before sending the device or occurred during transit, the repair will be carried out for you.
2.3.2 All repairs (with the exception of software related, battery and water damaged devices) come with a 12 month warranty. This excludes faults relating to physical or accidental damage or if the device is opened whilst in your possession. If the nature of the repair falls outside the terms of your warranty or guarantee, then you may incur a charge for the repair. We provide 3 months warranty with the battery.
2.3.3 Our warranty does not cover repairs on Wifi Faults on the iPhone.
2.3.4 If you take your device to a third party repair business for repair, this will void the warranty on your device with us.
2.3.5 All software related repairs will not be covered by our warranty.
2.3.6 The warranty for refurbished phones and tablets sold by Mammoth Mobiles Ltd differs depending on the device and only covers manufacturing defects. If the fault is not related to this or happens outside of the warranty period, an extra cost may occur. It does not cover physical or accidental damage.
2.3.7 With all refurbished devices sold by Mammoth Mobiles Ltd, the battery will only be covered by a 3-month warranty maximum.
2.3.8 If you purchase a refurbished mobile device from Mammoth Mobiles Ltd and you accidentally damage the device this will void all warranty.
2.3.9 If the device is damaged it shall not be covered under warranty.
2.3.10 If you have the device repaired by another business, it will not be covered by our warranty as any future faults that may occur may be related to their repair.
2.3.11 Please note a few faults are not covered by warranty as manufacturing defects, these include: Finger Print fault, WiFi & signal faults caused by software updates, date and time faults caused by iOS updates.
2.3.12 If the device you returned has been reset we will need the iCloud / Google account information to be able to test the device, without this account information we will not provide a warranty.
2.3.13 Warranty on all accessories sold by Mammoth Mobiles Ltd is 60 days.
2.3.14 We aim to repair your device within 48 hours of receiving it. This is just an aim we target as a company, this is not a promise, as every repair varies in time and difficulty. Although almost all of all repairs get done on the same day, sometimes we encounter further issues that slow the repair down.
2.3.15 If for any reason your repair will take longer, you will be notified of the reason and the estimated completion date.
2.3.16 If we need to order in new parts, the repair process may be delayed. We will keep you updated throughout the whole process.
2.3.17 Please be aware diagnostics may take longer than usual repairs as our trained technicians take the time to look at every element of the device and check for faulty parts.
2.3.18 With warranty repairs on Samsung Devices there is always a chance of the LCD breaking due to build. We will not be liable for the cost of the replacement LCD.
2.3.19 Mobile devices that are sold as being waterproof or water resistant are originally sealed in the manufacturer’s factory with special machines and special liquid proof gaskets. When we carry out a repair on a waterproof or a water resistant device that involves opening and closing the device we cannot guarantee that your device will be 100% waterproof or water resistant after the repair process has been completed. We replace all gaskets required but only the manufacturers of the device have access to the specialised equipment required. However, we always use grade A parts and use the best possible techniques.
2.3.20 We reserve the right to repair rather than replace under the 12 (12) months warranty, if a repair is not feasible a suitable replacement will be arranged.
2.3.21 All warranty claims have to be reported within the warranty period and returned to our premises within two weeks from the date of sale.
2.4 Unlocking a device:
2.4.1 We will not refund an unlock if it is found to be stolen or blocked. This is your responsibility to check.
2.5 Cancelling an order:
2.5.1 If you wish to cancel your order, you must do this as soon as possible. If we still hold the item, we will fully refund you. If you have the item or it is in transit, this will be classed as a return. Please view our return policy. To cancel, please email info@lwrepairs.co.uk or phone 23 821 82396 during working hours.
2.6 Returns:
2.6.1 With all devices sold, we give our customers a 14-day money back guarantee, if you are unsatisfied with the device, you have 14 days to which you can return the mobile device, and get a refund if required. The 14 days starts from the day the customer receives the mobile device. If for any reason the item is exchanged or repaired this does not restart the 14 days. The device will need to be in the same condition as sent to you including the original packaging.
2.6.2 If we receive the device back in a different (poorer condition) than when sent, we may not accept the return and we will either return the device to you or offer to buy the device from you.
2.6.3 If we receive the device back with accidental damage or damage not covered under our warranty, this will void the warranty and we will either offer to repair the device for you (you will be quoted) or we will sent the device back.
2.6.4 If the device is returned back to you, we have the right to charge you for the return postage if the device is not covered under our warranty or returns policy.
2.7 Our liability:
2.7.1 We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
2.7.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
2.7.3 This does not include or limit in any way our liability: (a) For death or personal injury caused by our negligence;(b) Under section 2(3) of the Consumer Protection Act 1987; (c) For fraud or fraudulent misrepresentation; or (d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
2.7.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
2.8 Events out of our control:
2.8.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ( a Force Majeure Event ).
2.8.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: (a) Strikes, lock-outs or other industrial action. (b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. (c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. (d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. (e) Impossibility of the use of public or private telecommunications networks. (f) The acts, decrees, legislation, regulations or restrictions of any government.
2.8.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
Section 3 (When selling a device to us):
1. Any time estimate given to you is strictly an estimate only and does not form any obligation under the terms of this agreement.
2. We will not pay you the full amount agreed until the device has been fully tested by one of our technicians to ensure the phone is in fully working order (unless stated otherwise).
3. We require any device to have the iCloud or Google accounts removed first. Payment will not be transferred until this.
4. By selling a device to us, you are confirming the device is NOT stolen or blocked. If the device is blocked or reported stolen, we have the right to ask for a refund and the device can be sent back to you.
5.All products sold to us are checked by our quality control team or a quality control team of one of our nominated partners during the quality assessment process.
6. If your product(s) fail our quality assessment process it will be because the item that you have sent to us is NOT as you have described it when entering the details (providing the required information as prompted by us) of this item on our webservice(s), website(s), by SMS messages and/or through talking to one of our employees on social media and therefore the information you have provided during the selling process to us does not match that gathered by our quality control team when reviewing the product(s) that you have sent to us.
7. Each product(s) that you sell to us should match, where applicable, and, including but not limited to the, make, model, size, colour and condition that you ascribe it when using our webservice(s), website(s), by SMS messages and/or on social media to sell your product(s) to/on Mammoth Mobiles Ltd.
8. When we quality assess your Tech product(s) at our shop, or in a place nominated by us solely, we will use the Condition Specifications given below, which were presented to you on our webservice(s), website(s), by SMS messages and/or on social media when you described the condition of the item to make sure that the product(s) you sent to us is as you described it on our webservice(s), website(s), by SMS messages and/or on social mediawhen deriving a Mammoth Mobiles Ltd valuation/offer price for the item(s) you wish to sell.
9. The Condition you described the product(s) to be in, when selling your product(s), to us on our webservice(s), website(s), by SMS messages and/or on social mediadirectly affects the price we offer for it and if we determine the condition to be different from that which you described we mayoffer you a revised valuation.
10.The prices offered to you by us are valid for fourteen (14) days from the date that they are offered to you and you complete a valid transaction on our webservice(s), website(s), by SMS messages and/or on social media and after that period you understand, accept and agree that should we not process your items at our warehouse within the period (fourteen (14) days) that the offer price is valid, that we may revalue your items. Details of what happens when we offer a revised valuation for Tech product(s) are contained within these Terms and Conditions.
11. If your Items do not pass our Quality Assessment then we have the right to re-value your Items.
12. If you tell us you wish to cancel your order after we have begun providing the services, but before we have received and begun processing your Items, we will make efforts to ensure your order is cancelled. We cannot guarantee this.
13. If your item is lost, damaged or stolen in the post, we are not responsible.
14. We do not accept iOS devices which have not been removed from iCloud, have Find my iPhone turned on or are subject to any other iOS security features. We also do not accept Samsung devices with Find My Phone activated.
15. You are the owner of the device(s) and it is not currently under contract with any service provider. We DO NOT purchase contracted devices.
16. All IMEI & serial numbers of the device(s) are recorded and stored on our system.
17. We require proof of ID (identification) & proof of address when purchasing device(s). Without this, we will not purchase a device from you.
18. Once payment has been sent from our bank account, the device(s) become property of Mammoth Mobiles Ltd & cannot be cancelled.
19. If we find upon inspection of Tech Items that you have sold that they have been registered or reported lost, stolen, blocked or barred, or we believe the Tech Item you have sent to us could be counterfeit we will notify you by email and quarantine the device whilst we contact the relevant authorities.
20. We check every device received against the National CheckMEND Register (the “Register”). The Register identifies phones that have been lost, stolen, blocked or barred with a ‘red flag’.
21. We accept no liability or responsibility for rejecting your Item or not returning your Item to you in these circumstances.
22. We recommend that you delete all personal information (“Data”) that is or may be stored on your Tech Item (including images, passwords, songs etc.)
23. Please ensure that you remove any SIM, media storage, memory cards or similar devices from your Tech Items prior to sending/giving them to us.
24. We shall have no liability for any losses, claims or damages arising in respect of any Data which you fail to delete from your Tech Item (whether knowingly or unknowingly).
25. Please note that it is your responsibility to remove Data from any Tech Item prior to sending it to us and to cancel any contracts (e.g. with your ‘phone company) linked to the Item.
26. We request the device to be fully factory reset before entering our store. If it is not, we cannot be liable for any data that may be lost. It is your responsibility to back up any data before leaving the device with us.
Section 4 (Protection Plan):
1. Our protection plans are NOT an insurance policy, this is an optional subscription offered by us (Mammoth Mobiles Ltd), which you can upgrade or cancel at any time. If the word insurance is used, this is in error and please inform us.
2. Payments will be taken on a monthly basis; on the same date you started your plan. E.g., if you signed up on the 1st, your payment would be taken on the 1st of each following month.
3. If we are unable to repair your device, you can choose to transfer your protection plan over to a new device without any charge. Device changes are limited to 2 per annum.
4. Any device damage prior to taking out a protection plan would not be covered, and clear photos of the front and back of the device would be required for a record of any prior damage including the IMEI number on show.
5. You are able to pause, or cancel your plan at any time you choose without any charge, providing that your plan has not been activated. This means that when you use any plan benefit, i.e., replacing your charger, repairing your device etc., your plan will lock for 12 months. Please bear in mind that once the plan is cancelled, all membership benefits will stop immediately.
6. We reserve the right to cancel any membership, whether this be anything from a failed payment, or choosing no longer to offer our protection plans. If this happens you will receive correspondence accordingly to notify you.
7. Our same-day repair service offer is dependant on parts being available. We can, however, order parts for next day delivery in most cases.
8. We can only offer our 30+ point service if you provide your lockscreen pin or pattern code.
9. Our liquid damage recovery service may include sending your device away to one of our sub-contractors. We will inform you of this.
9. Any benefits are limited to the device linked to the protection plan. E.g we can only offer discounted accessories for the device only such as screen protection.
Section 5 (Our right to vary these terms and conditions):
We have the right to revise and amend these Terms and Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system s
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within 14 working days of receipt by you of the products purchased on the Store.
Section 6 (User accounts):
Mammoth Mobiles Ltd reserves the absolute rights to close your account and cease dealing with you at its sole discretion and for reasons it determines.
