Mammoth Mobiles Ltd trading as LWRepairs
Unified Terms and Conditions
Please read these terms and conditions carefully and make sure you understand them before ordering or booking any services from us.
Effective Date: 18 October 2025
Version: 1.0
These Terms and Conditions apply to all services and transactions provided by Mammoth Mobiles Ltd trading as LWRepairs including repairs in store, van call out repairs, mail in repairs, buying and selling of devices, the Protection Plan, filming and CCTV, data protection, and user accounts. By booking an appointment, handing over a device, posting a device to us, purchasing from us, selling to us, or otherwise using our services, you agree to be bound by these Terms and Conditions.
Section 1. Definitions and General Terms
1.1 In these Terms, “we”, “us” and “our” refer to Mammoth Mobiles Ltd trading as LWRepairs. “You”, “your” and “customer” refer to the person using our services or entering into a transaction with us.
1.2 The agreement commences when you book an appointment, accept a quote, hand your device to us, or send your device to us, and continues until your device is returned or your order is completed and payment obligations are fulfilled.
1.3 Any time estimate is an estimate only and does not create an obligation. We will use reasonable endeavours to meet communicated timescales.
1.4 Prices are subject to VAT where applicable or to the VAT Margin Scheme where stated. Please ask if you are unsure whether a quoted price includes VAT.
1.5 We may subcontract all or part of any service to trusted partners or specialist repair centres. Where this is necessary, we will inform you. You consent to the disclosure of any access information required solely to enable testing and completion of the repair.
1.6 We may revise these Terms to reflect changes in law, technology, payment methods, or our operations. You will be subject to the Terms in force at the time of your order unless a change is required by law.
1.7 We may retain your device until all charges payable have been settled. Storage fees may apply if a device remains uncollected for a reasonable period. If a device is not collected within a reasonable period after notification, we may dispose of it. Any proceeds will first be applied to outstanding charges with any surplus returned to you where reasonably practicable.
Section 2. Repair Services
2.1 Scope
These terms apply to repairs carried out in store, at your location via our van call out service, and via our mail in service.
2.2 Diagnostics and Testing
2.2.1 Where possible, we will test a device on intake to confirm reported faults and identify obvious additional faults.
2.2.2 If a device is dead, liquid damaged, severely damaged, password locked, or otherwise not testable on intake, you acknowledge that additional faults may only become apparent once the device powers on or once an initial repair is completed. Additional work will be quoted for approval before proceeding.
2.2.3 Diagnostics may take longer than standard repairs due to the need for comprehensive testing.
2.3 Estimates and Authorisations
If a repair will cost more than initially quoted, or if we are unable to complete the repair as expected, we will notify you for instruction. If you decline, an inspection or diagnostics fee may apply.
2.4 Parts Availability and Turnaround
We target completion within 24 hours of receipt for standard repairs. This is a target and not a guarantee. Repairs may be delayed while awaiting parts or your response. We will keep you informed.
2.5 Warranty on Chargeable Repairs
2.5.1 Chargeable repairs are warrantied for twelve calendar months from the repair completion date unless otherwise stated.
2.5.2 Warranty covers the specific part or workmanship replaced or performed by us. It does not cover accidental damage, liquid damage, damage caused by impact or misuse, software issues, batteries beyond any stated period, or faults unrelated to the original repair.
2.5.3 Opening the device or having further work carried out by a third party voids our warranty.
2.5.4 Certain faults that are manufacturer design issues or software related are excluded. This may include fingerprint sensor faults, WiFi or signal issues caused by software or OS updates, and date or time faults caused by updates.
2.5.5 Samsung display assemblies are fragile due to construction. There is an inherent risk of display failure during necessary frame separation. We will take reasonable care but will not be liable for the cost of a replacement LCD if this occurs during a warranty process.
2.5.6 Devices advertised as water resistant (or water proof) are originally sealed with specialised equipment. After opening, water resistance (or water proofness) cannot be guaranteed even if gaskets are replaced.
2.6 Liquid Damage and Data Recovery
Liquid damage services are performed for data recovery only unless we expressly agree to undertake a repair without warranty. Corrosion may progress over time and the device may fail after service. You agree not to hold us liable for subsequent failures after liquid damage services.
2.7 Non-Economic Repair and Replacement
If a device is beyond economic repair, we may at our discretion offer a suitable equivalent replacement in satisfaction of any applicable warranty claim.
2.8 Responsibility for Data and Access
2.8.1 You are responsible for backing up and safeguarding your data before any repair. We accept no liability for loss or corruption of data.
2.8.2 We only access settings, diagnostics, and functions necessary for testing and repair. Where access is required, you authorise us to use passcodes or accounts provided solely for testing.
2.8.3 Any data handled for services such as data recovery will be secured and permanently deleted after a reasonable time.
Section 3. Van Call-Out Repairs
3.1 Purpose and Scope
Our mobile van call-out service allows customers to have devices repaired at an agreed location. These terms apply in addition to the general repair terms above.
3.2 Booking and Attendance
3.2.1 Bookings are subject to technician availability and confirmation. Appointment times are approximate and may vary due to travel or unforeseen delays such as traffic or weather.
3.2.2 If we are delayed, we will use reasonable endeavours to notify you.
3.2.3 If you are not present at the agreed address within 10 minutes of the scheduled time, or the location is inaccessible, the appointment may be cancelled, and a call-out fee may apply.
3.3 Safety and Work Conditions
3.3.1 You must ensure we have a safe and legal place to park and work, with sufficient space.
3.3.2 Repairs are performed either inside our van or, at our discretion, within a secure area at your premises. We reserve the right to decline or reschedule if conditions are unsafe or unsuitable.
3.3.3 LWRepairs is not liable for accidental damage to driveways, parking surfaces, or property unless caused by our negligence.
3.4 Testing and Limitations
3.4.1 On-site repairs are limited to the tools and parts carried by the technician. If additional parts are required, the device may need to be taken to our workshop or rescheduled.
3.4.2 Devices are tested where possible before and after repair. If a device is dead or severely damaged, it may not be possible to test all functions until an initial repair is completed.
3.4.3 Additional faults discovered during or after repair will be quoted separately.
3.4.4 In rare cases, if a repair cannot be safely completed on-site, we may need to transport the device to our workshop. You will be notified, and all handling will be recorded.
3.5 Filming and Recording
3.5.1 For safety, training, and quality assurance, van call-out repairs may be recorded by video or audio. Recordings are stored securely and not shared publicly without explicit consent.
3.5.2 We may request your consent to use short clips for marketing purposes (e.g., TikTok, Instagram, or Facebook). No footage including your likeness, name, or voice will be used without your explicit consent.
3.6 Liability
3.6.1 We are not responsible for any indirect loss or damage resulting from a missed, cancelled, or delayed appointment.
3.6.2 Our liability for direct damage caused by our negligence is limited to the repair value or device value, whichever is lower.
Section 4. Mail In Repairs
4.1 Sending Your Device
4.1.1 You are responsible for securely packaging your device and sending it to us using a tracked and insured postal or courier service.
4.1.2 Risk in the device remains with you until the device is delivered to us. We are not responsible for loss or damage to inbound shipments.
4.1.3 We strongly recommend factory resetting and removing accounts before posting. We are not liable for data loss.
4.2 On Receipt and Intake Records
4.2.1 We photograph devices on receipt and record IMEI or serial where possible, including visible cosmetic condition and packaging.
4.2.2 Where a device is non-functional and cannot be fully tested on intake, additional faults may be discovered only after an initial repair enables further testing.
4.3 Approval and Turnaround
4.3.1 We will confirm the issue and quote prior to repair where costs differ from any initial indication.
4.3.2 For mail in repairs we aim to complete repairs within 48 hours of receipt, excluding delays awaiting parts or your approval.
4.4 Return Postage and Risk Transfer
4.4.1 We cover tracked return postage to the UK address you provide at booking, using a reputable tracked service.
4.4.2 Risk in the device transfers to you upon delivery as shown by carrier tracking. Where tracking confirms delivery or collection, the device will be deemed delivered.
4.4.3 You must notify us in writing of any delivery damage within 24 hours of the tracked delivery time, with supporting photos of the packaging and device. Failure to do so may affect our ability to assist with a carrier claim.
4.5 Disputes and False Claims
4.5.1 We maintain intake and dispatch photographs and tracking records. Where tracking confirms delivery or our dispatch photos show the device condition, these records will be relied upon in resolving disputes.
4.5.2 Claims that a parcel was not received will be assessed against tracking data and any carrier investigations.
4.5.3 Minor cosmetic marks that can occur from reasonable handling and industry standard testing are not considered damage. Substantial or new damage must be reported as in 4.4.3.
4.6 Unrepaired Returns
If you decline a repair or a device is beyond economic repair, we will return it unrepaired using tracked post at our expense. Where additional insurance is requested, you may be charged the incremental premium.
Section 5. Filming, CCTV, and Marketing Content
5.1 CCTV operates in store for the purposes of safety, crime prevention, and training. Recordings are retained for a limited period in accordance with our policies and applicable law.
5.2 For safety, training, and quality monitoring, we may record video or audio during van call outs and in store repairs. These recordings are used for security and training only and are stored securely.
5.3 We may occasionally request your explicit consent to use short clips for marketing or educational content such as on TikTok, Instagram, or Facebook. No footage including your likeness or voice will be used without your explicit consent. Refusing consent will not affect your service.
Section 6. Data Protection and Customer Responsibility
6.1 You are responsible for backing up and removing personal data before repair or sale. We accept no liability for data loss.
6.2 We limit access to what is strictly necessary for diagnostics and testing and do not browse, store, or share your content beyond what is required to perform the service.
6.3 Any customer data temporarily handled for services such as data recovery is secured and permanently deleted after a suitable period.
6.4 For mail in repairs, we recommend devices are factory reset prior to posting where possible. If a device cannot be reset due to non functionality, you acknowledge that personal data may remain on the device during repair.
6.5 We and our trusted partners handle all devices in line with applicable data protection law and treat your information confidentially.
Section 7. Liability
7.1 Our liability for loss or damage to your device caused by our negligence or wilful misconduct is limited to the cost of providing a replacement of the same or similar model or the reasonable value of the device at the time of loss, at our discretion.
7.2 We are not liable for indirect or consequential losses including loss of income, business, contracts, profits, anticipated savings, data, or wasted management time, whether arising in contract, tort, or otherwise, even if foreseeable.
7.3 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability which cannot lawfully be excluded or limited.
7.4 Manufacturer warranties may be voided by third party repair. By using our services, you acknowledge this risk and agree not to hold us liable for any voided manufacturer warranty.
Section 8. Payment, Fees, and Title
8.1 Payment for repairs is due on completion unless otherwise agreed. We may retain possession of the device until payment is received in full.
8.2 Inspection, diagnostics, or storage fees may apply where repairs are declined or devices are uncollected within a reasonable period.
Section 9. Buying a Device From Us
9.1 Condition and Grading
9.1.1 Devices sold are pre owned or refurbished unless explicitly sold as new.
9.1.2 Grades A, B, C, and D reflect cosmetic condition as described on our website. Functionality is as described at point of sale. Some devices may include high quality third party parts. If you require information about parts quality, please contact us prior to purchase.
9.2 Pricing and Payment
9.2.1 Prices are as listed on our website or quoted and may change without notice. Price errors that are obvious and unmistakeable do not oblige us to supply at the erroneous price.
9.2.2 Payment methods include major cards and UK PayPal, and may include approved interest free partners. Transactions are subject to validation and authorisation by your issuer.
9.3 Warranty for Refurbished Devices
9.3.1 Warranty periods vary by device and cover manufacturing defects only. Damage, misuse, software issues, and third party interventions are excluded.
9.3.2 Batteries on refurbished devices carry a maximum three month warranty unless otherwise stated.
9.3.3 Certain faults such as fingerprint, WiFi or signal issues caused by software updates, and date or time faults caused by updates are excluded.
9.3.4 Warranty claims must be reported within the warranty period and the device returned to our premises within two weeks of reporting.
9.3.5 Warranty on accessories sold by Mammoth Mobiles Ltd is sixty (60) days from purchase.
9.4 Returns
9.4.1 You have a fourteen day money back guarantee from the day after receipt if you are unsatisfied. Devices must be returned in the same condition with all accessories and original packaging.
9.4.2 If a device is returned in a poorer condition than supplied, with accidental damage, or outside policy, we may refuse the return, offer a repair at cost, or offer a revised refund.
9.4.3 Return postage may be chargeable where the device is not covered by warranty or our returns policy.
9.5 Unlocking Services
9.5.1 If you purchase an unlocking service, it is your responsibility to ensure the device is not reported lost, stolen, or blocked. We will not issue a refund if an unlock fails due to the device being blacklisted or network-restricted for such reasons.
9.6 Order Cancellations
9.6.1 If you wish to cancel an order, you must contact us as soon as possible by email at info@lwrepairs.co.uk or by telephone on 023 821 82396 during working hours.
9.6.2 If the item has not yet been dispatched, we will issue a full refund. If the item is in transit or received, this will be treated as a return under our Returns Policy.
Section 10. Selling a Device To Us
10.1 You confirm you are the legal owner, the device is not stolen, blocked, or counterfeit, and that all accounts such as iCloud or Google have been removed and any security features disabled. We do not purchase contracted devices.
10.2 Condition and Valuation
10.2.1 The price offered depends on make, model, capacity, colour, and condition as described by you. If our quality assessment differs from your description, we may revise the valuation.
10.2.2 Offers are typically valid for fourteen days. If your device is processed after this period, we may revalue it.
10.3 Checks and Compliance
10.3.1 We record IMEI and serial numbers and check devices against the CheckMEND register. Devices flagged lost, stolen, blocked, or barred will be quarantined and referred to the relevant authorities.
10.3.2 Proof of identity and address is required. Payment is made only after successful testing and verification.
10.4 Data Responsibility
You must delete all personal data and remove SIM and memory cards before sale. We have no liability for data you fail to remove.
10.5 Risk in Transit
If you send a device to us, you are responsible for safe packaging and inbound transit risk. We are not responsible for loss or damage in the post to us.
10.6 Finality
Once payment has been sent, title passes to Mammoth Mobiles Ltd and the sale cannot be cancelled.
Section 11. Protection Plan
11.1 The Protection Plan is a discretionary subscription service and is not an insurance policy.
11.2 Payments are taken monthly on the same calendar date as enrolment. Plans can be paused or cancelled at any time unless benefits have been used, in which case the plan will lock for twelve months.
11.3 Benefits apply only to the device registered on the plan and are subject to parts availability. Same day services depend on part availability.
11.4 Device changes are limited to two per year. Pre existing damage is excluded. Clear photos of the device including IMEI are required at enrolment.
11.5 We reserve the right to cancel memberships for failed payments or operational reasons. You will be notified of any cancellation.
11.6 Our multi point service may require your lock screen code for comprehensive testing.
11.7 Liquid damage recovery may require use of a subcontractor. You consent to this where applicable.
Section 12. User Accounts
Mammoth Mobiles Ltd reserves the right at its sole discretion to close user accounts and cease dealing with any user for reasons it determines.
Section 13. Force Majeure
We are not liable for any failure or delay in performance caused by events beyond our reasonable control including industrial action, civil commotion, terrorism, war, fire, explosion, storm, flood, earthquake, epidemic, failure of transport or telecommunications networks, or acts or restrictions of any government.
Section 14. Complaints and Dispute Resolution
14.1 Please contact us promptly if you have a concern. We will investigate and respond within a reasonable timeframe.
14.2 For mail in disputes relating to delivery, our intake and dispatch photographs and carrier tracking will be primary evidence.
Section 15. Governing Law
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.
Contact
LWRepairs
Mammoth Mobiles Ltd
Email: info@lwrepairs.co.uk
Telephone: 023 821 82396
Notes on key operational points for clarity
a. We test where reasonably possible before repair. If a device cannot be tested due to its condition, you acknowledge further faults may only become identifiable after an initial repair.
b. Mail in customers must use tracked and insured services to send devices to us. Inbound risk is with the customer. We cover tracked return postage and risk transfers on delivery as evidenced by tracking.
c. We keep brief photographic records at intake and dispatch to help resolve condition and delivery disputes.
d. Customers are responsible for data. We recommend factory resetting before post in repairs. We are not liable for data loss.
e. Filming in store and in van for security and training may occur. Marketing use will always require explicit consent.
